Privacy Policy
On behalf of DIG d.o.o, we are committed to protecting the privacy and personal data of all our customers and website users. We collect and process only the data that is necessary for business operations, order fulfillment, communication with customers, and improvement of our services, in accordance with applicable laws and good business practices.
On behalf of DIG d.o.o, we are committed to protecting the privacy and personal data of all our customers and website users. We collect and process only the data that is necessary for business operations, order fulfillment, communication with customers, and improvement of our services, in accordance with applicable laws and good business practices.
We may collect the following categories of personal data:
- First and last name
- Delivery and billing address
- Email address
- Phone number
- Order and purchase history
- IP address and technical browser data
- Communication records with customer support
Payment card details are never stored or accessible to our systems.
Personal data is processed strictly for the following purposes:
- Order processing and delivery
- Customer communication and support
- Issuing invoices and fulfilling legal obligations
- Marketing communication (only with user consent)
- Website functionality and user experience improvement
- Fraud prevention and security measures
Personal data is processed based on:
- User consent
- Performance of a contract (order fulfillment)
- Compliance with legal obligations
- Legitimate business interests, where applicable
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and accounting regulations. After this period, the data is securely deleted or anonymized.
We may share limited personal data only with trusted partners when necessary, including:
- Delivery and courier services
- Payment processors and financial institutions
- IT service providers and hosting partners
- Government authorities when legally required
All third parties are obligated to protect personal data in accordance with privacy and security regulations.
In accordance with data protection regulations, users have the right to:
- Access their personal data
- Request correction or update of inaccurate data
- Request deletion of their personal data
- Object to data processing
- Restrict processing
- Data portability
- Withdraw consent at any time
Requests can be submitted via email at support@dig.rs.
When entering payment card information, confidential data is transmitted over public networks in a protected encrypted form using SSL protocol and PKI systems, representing the highest level of currently available cryptographic technology. Payment data security is guaranteed by the authorized payment card processor. At no time are credit card details accessible to DIG d.o.o systems.
DIG d.o.o implements appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted only to authorized employees and partners who require the information to perform their duties.
DIG d.o.o reserves the right to modify this Privacy Policy at any time in order to comply with legal requirements or improve data protection standards. Updated versions will be published on our website.
For any questions regarding privacy, personal data, or user rights, you may contact us at:
support@dig.rs